Our list of principles, this is a promise that we keep...
"Serving over 20,000 customers in sunny Southern California since 1998"
Our goal is to provide you with all of them, we strive for 100% satisfaction from all our customers. Please let us know if you feel that we haven't adequately provide you any of the following:
GREAT CUSTOMER SERVICE
We are a courteous and professional company proud of each and everyone of its employees. Our associates will treat you with the out most respect that you deserve from the first point of contact and on-going basis until we answer all your questions and/or solve your problems. We listen very closely to what matters to you and try as much as possible understand your concerns and address with the knowledge and experience that we have a reputation for.
KNOWLEDGE & EXPERIENCE
We have been in Southern California since 1998; all of our employees are very skilled at their trade. We will provide you and your family with the quality you expect. We are certified/trained experts in the art of Marble Restoration, every one of our expert technicians has been trained and certified by a very rigorous six month in-house and field training program, our Marble Institute certification program rates us one of the best Marble Restoration Companies in the United States.
We have selected some of the most qualified and finest people in the industry for the maintenance of your home. Every one of our technicians who will work on your home has been carefully screened, trained & certified to ensure they are qualified to perform the work for you. Each one of us takes personal pride in our craft and are dedicated to giving you the best results possible with your natural stone surface.
We set our bar very high because we want to give our customers the "Gold Standard" when it comes to natural stone restoration finish. You can relax knowing that a group of proven technicians who take great pride in their workmanship is caring for your home. We take quality of work very seriously because that is the reason why we hope you will refer StoneShine to other family and friends. We do work for your referral as that is what keeps us in business.
We won't break your wallet, we want to help you keep money in your pocket. Saving you money is as important to us as it is to you because it means repetitive business for us. By managing a large number of customers we are able to efficiently service your needs while still providing you with competitive costs. We will beat our competition and match other quotes as long as the other company's work and reputation are equally compared to ours. Please allow us to save you money and give you the best price possible in the industry.
When you need to have additional work performed on your home be assured that you will receive realistic estimates complete with the highest quality of work you expect. Our estimates are written up clearly and are completely intuitive, you don't have to guess what a word says. We train our estimators to be as clear as possible when writing up and estimate to avoid confusion.
In respect to our customer we like to be on time; we are always there at the exact scheduled date and time. We know your time is very valuable and important, as such we always consider it when scheduling a free estimate or a job. We like you to know that we are also very flexible when changing scheduled appointments, all you have to do is just call us, we will help you find a more convenient time and date that works with your schedule.
We know that in most cases we have to work in situations and working environments where the safety of our children or pets has to be the top priority. We only work with the best materials and techniques known in the industry; our sealers are all VOC approved to avoid the danger of airborne chemicals that could jeopardize human and animal health. You can rest assure that we make our job and surrounding working environment as eco-friendly as possible.
You will feel safe and secure knowing that StoneShine is working in your home. Your safety and security are always our top priority and for your convenience we have use CHASE as our credit card gateway to run all online and over the phone transactions. you can rest assure that your payment is being handled in the most secure way using the latest algorithms and technology to safely secure your personal and credit card information.
The success of a company lies in the customers satisfaction with the service it renders, the quality of our work is backed up with the guarantee that our customers will be completely satisfied with our services; There is no better feeling from us than finishing our work day knowing that we were able to put a smile on somebody's face. making a dramatic change in someones life makes us happy.
In our daily job routine we visit many homes that have beautiful but dull or damaged marble flooring, with issues due to bad care and lack of a good preventative maintenance program. Spills, oil, acid, wearing and dust can cause a beautiful marble floor to look dead and boring. this is where StoneShine comes in; we are certified and trained experts in the art of Marble Restoration, every one of our expert technicians is certified, our Marble Institute certification program rates us one of the best Marble Restoration Companies in the United States.
QUALITY CONTROL PROGRAM
Our quality control program ensures that our work meets your expectation, we will go the extra mile, above and beyond our call of duty because if you are not happy, we are not happy! One of our expert Quality Control Technicians will visit your house in the event you are not completely satisfied or have any types of questions and/or concerns related to the job. We will schedule a visit with you to come together with a resolution to best address the situation. Quality is the reason of our success, we never take it for granted.